Monday, November 3, 2014

Walmart's Halloween Blunder

Image via CNN

This past week Walmart received public backlash after labeling a page on its website "fat girl costumes" instead of "plus size costumes."

The company took the photos down a few hours after the mistake was noticed, but consumers were still able to grab a picture of the site. The company sent out multiple apology tweets saying "This never should have been on our site. It is unacceptable, and we apologize. We worked quickly to remove this." Although there is no excuse for posting the content, Walmart's response was timely and polite.

This is a lesson to all e-commerce sites to be careful before posting content. Small gaffes like this are terrible, but they could be a lot worse if there was another oversight. Think of Target's multiple Photoshop horror stories, with a new one making the news this week. You think they would learn after the first one, but even the biggest companies make mistakes. 

Lesson learned: always check twice before posting anything on your company's behalf. Proofread and look every element over before pushing it out to consumers. 

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